Ordering FAQs

I'm ordering a gift, why when I review my order before finalising checkout is my name on the shipping address instead of the gift receiver's?

Unfortunately this is a quirk of our payment gateway, however if you click through to processing payment this will automatically be corrected on your order confirmation. If the information is wrong on your order confirmation please email [email protected] or ring 01580 763033 within 2 hour of placement to correct.

Activating your online account if you held an account on our previous website:

We’re delighted to have updated and relaunched our website on the 1st July. We hope you like the improvements and there will be many more to come over the coming months as we develop the site which can do so much more for us both.
You can now activate your account on the new website, by following these simple instructions:
· Visit our ‘Create Account’ page
· Enter your details – if you are an existing online customer with us please use the same email address as you have used previously to shop online with us.
· Add your password and click ‘Create’
· Tick the Google Recaptcha box and ‘Submit’
· You’ll then receive an email including a confirmation link which you’ll need to click and will then be presented with your Account page. You are now ready to place an order.

(If you are a shareholder who has an online account, once you’ve logged in you will be able to see your shareholder status in your account along with your shareholder number).
All previous account holders will also receive an invitation to activate their account directly from the website week commencing 6th July. Thank you. 

Shareholder FAQs

How do I claim my Chapel Down shareholder benefits?

Please see our Investors Information Page

How do i make a purchase as a shareholder on www.chapeldown.com?

Please see our Investors Information Page


How do I claim my Curious Drinks Shareholder benefits?

If you purchased shares during our crowdfunding campaign for Curious Drinks Ltd please follow these instructions to set up an online account:

Visit the Create An Account page of this website.

Enter your details using the same email address that you supplied when making your Seedrs investment.

Be sure to enter your unique shareholder number (found on your shareholder card for investors who invested £500.00 or more) then enter and confirm a password.

You will then receive an email notification within 24 hours (Mon-Fri) confirming that your shareholder account has been set up.

Next time you sign in, your shareholder discounted price will appear next to each qualifying product in our online shop.

If you have an existing online account with us prior to being a shareholder or you need to change your account from one shareholder group to another please call us on 01580 763033 or email with your shareholder number and we will amend your account details for you.

Shareholder Benefits Terms and Conditions for Curious Drinks Ltd

A full list of shareholder benefits applicable to each shareholder group can be found on our Curious Investor Information Page.

Discount rights are available to claim at the Curious Brewery, the Chapel Down Winery or online at www.chapeldown.com and www.curiousbrewery.com 

All offers are subject to availability and cannot be used in conjunction with any other offer / case price promotion.

The benefits of your shareholding are exclusive to you as the named beneficiary and cannot be transferred, the benefits will last as long as you remain a qualifying shareholder. Please quote your shareholder number or have your card with you.

Please keep your vouchers in a safe place as we are unable to issue replacements.

Complimentary guided tours must be booked in advance and are subject to availability.

Discounts are not available in The Swan restaurant at Chapel Down.